This week's growth tip is a little different because in contrast to the past few tips about successful growth, this tip is about times that growth didn't happen. We're going to briefly review 2 occasions where Ad Grants probably won't work.
These aren't hard and fast rules by any means. More like really odd Jeff Foxworthy quotes: "If you're a small, super-local nonprofit, you might not be a good fit for Ad Grants". So take them with a grain of salt.
If you want to know for certain whether your nonprofit would be a good fit for Ad Grants, request a free assessment using the contact form here.
#1 - Local Nonprofits in Rural Areas
Recently we've had assessment calls with a few local groups like VFW Posts, Guardian-ad-Litem organizations, and a kid's STEM program.
Their location relative to a large city has consistently been the biggest factor in determining if Ad Grants would be useful for their organization.
For those in a city, or who have a service area that covers a city, there's usually enough traffic to justify using Ad Grants.
But with nonprofits in the exburbs or rural areas, there simply aren't enough people searching for "VFW Post" or the like to make the numbers work out. And there's often another chapter of their org in the next county, so expanding the geographic limits of the campaign isn't an option.
I typically suggest traditional advertising methods to nonprofits with this dilemma. Things like sponsorships, signs in popular areas, or adverts in relevant publications will get your name out to as many people as possible, whether or not they were searching for you in the first place.
#2 - Straight Donation Campaigns
I often say that Ad Grants is a great tool to collect more donations—and it is! But it's usually a little trickier than just slapping together an ad directed to your donation page.
Again, we have to consider what people are searching, because that's what determines when our ads appear.
As much as we would love people to spontaneously say "I would like to donate to Such-and-Such Organization today!" It just doesn't happen. Even for huge nonprofits, there's only a couple hundred searches like that a month—branded searches are what we call them.
Instead, we need to build our campaigns around what people are already searching for. Then we can step alongside them, give them something, then ask something of them. Here's what I mean:
Let's say you're an environmental nonprofit. We can step alongside people searching for "global warming facts" or "how bad is global warming", and offer them the information they're looking for in the form of a webpage or some downloadable content. Then on the side of the page, or in a follow up email to their download, we can ask "Hey, if you appreciated that, why not support us so we can do the same for someone else?"
In that scenario, we reach far more people & gather far more donations by thinking of what they want, rather than what we want. It only took a few hours to build that webpage or download, but it will bring in traffic and donations for months to come.
I hope these little tips are helpful to you as you strive to improve your nonprofit. Like I said, they're not hard and fast rules, but just things to keep in mind as you evaluate your options.
Best of luck to you, and as always, keep growing.
Google Analytics (GA) is a super powerful tool. But just like any other depository of data, the amount of features doesn’t matter nearly as much as knowing how to use them. I’ve encountered many nonprofits who simply use it for checking increases or decreases in web traffic, because the amount of features is intimidating.
And I don’t blame them! So for this week’s Nonprofit Marketing Growth Tip, we’re going to uncover some uses for those deeper forms of Google Analytics data. As good marketers, we should always be looking for ways to improve, and GA provides a multitude of suggestions for us to do just that. So without further ado, let’s dig into 3 areas where GA can show us areas for growth:
Use the “Most Visited Pages” to Prioritize Updates
At the very bottom of the Google Analytics home page, there’s a super useful module titled “What pages do your users visit?”.
It’s just a simple list of your website pages, in order of most visited, but I look at it as a pre-organized list of the lowest-hanging-fruit on the website.
What I mean is that, if you’re going to test out a new feature, update a blog post, or make some other change, it’s probably best to start at the top of the list and work your way down.
For example, I have about 2 hours a week to spend on website maintenance. In a vacuum, I might think that tweaking the homepage would be the best use of my time, since “everyone looks at the homepage,” right? Wrong. Based on this table, I could make an impact 100x bigger by tweaking the “Use Gmail with your Own Domain for Free” blog post.
In reality, there are a few more factors that help me decide where to allocate my time on the website. But the point is that the amount of traffic each page receives should be a prominent feature of how you decide to maintain/tweak/update your nonprofit’s website.
Find Mobile Optimization Issues with the Audience Tab
Just above and to the right of the “What pages?” module on the homepage, there’s another called “What are your top devices?” which has a pie chart of the mobile vs. tablet vs. desktop traffic to your site.
Now, that pie chart alone is super useful for determining if it’s worthwhile to invest time in mobile optimizations, but we’re looking for something else right now. So click that “Mobile Overview” link in the bottom right corner, and scroll to the bottom of the following screen.
What you’re looking for here are the columns under the “Behavior” header, highlighted in the image. This section tells you the bounce rate & time on page of visitors on mobile, tablet, and desktop.
This table is super useful for diagnosing mobile optimization issues. If your mobile bounce rate is higher than the others, it’s very possible that your mobile website is ugly, unusable, or broken.
If that’s the case, you can segment the mobile traffic by page to further break down that number. Then use that data to investigate if the issue only occurs on one page, or happens across the board.
Connect Search Console to find Keywords to Optimize for
Many nonprofits I encounter are concerned about appearing in Google’s results (aka SEO), but don’t know where to start besides stuffing pages with keywords.
A more targeted and systematic approach would include connecting Google Search Console to Google Analytics, so you can first get a list of what searches you’re already appearing on. Then, you can decide whether to play to your strengths, or branch out and try to rank for other related keywords.
I won’t go over how to connect the two, as there’s plenty of tutorials on Google’s website and elsewhere on how to do so—a quick search for “connect GA to Search Console” will bring them up. But once you do have them connected, you’ll see a screen like this in the “Acquisition” tab:
Just like with the “Most Visited Pages” table, this list goes from most-searched to least, and it can help you prioritize your updates in a similar manner. An extra super-feature of this table (in my opinion), is the right-most column which shows your average rank in the search results. With this column, you know exactly where you stand for each keyword.
For instance, you might want to rank on the first page for “urban farming”, but your average rank is “10.9”. In that case, it might be worthwhile to invest a bit of effort in Search Engine Optimizations for that page, to see if you can breach the threshold from “10.9” to “9.9”, and maybe even higher! Traffic scales exponentially in Google search results, so just a 1 point rank increase could make a big difference in your web traffic.
How do you use Google Analytics?
That’s all for this week! Before you go, why not share a Google Analytics tip of your own in the comments section? That way, we can all learn from each other. I look forward to hearing your tips! Happy growing!
Something I’ve noticed about high-performing teams, businesses, and/or nonprofits, is that they have highly effective rituals. And they stick to them.
As The Digital Nonprofit, I practice one ritual in particular. And I credit almost all of our consistent growth to this method. The ritual is just a weekly “status” meeting, but we conduct it in a particular way.
I institute it with all of our nonprofit clients in some way, shape or form—our Ad Grants monthly meetings essentially follow this same formula. And for this week’s nonprofit growth tip, I’d like to share it with you, too.
The Origins of Our Weekly Ritual
This weekly meeting has its origins in the Scrum, Kanban, and Lean methods. They’re all project management methodologies based around creating focus, growth, and learning from our mistakes. The way that happens is by working in “sprints”, a period of predefined length with a specific goal & focus.
Between these sprints, we conduct short, focused meetings to review our progress and use those insights to inform where we go now. They’re typically called “Retrospectives”. It’s a fantastic system to cut through busywork, define your true priorities, and force you to focus on them for a period of time.
How a Retrospective Works
The agenda for a retrospective is very simple, which is by design. It’s all too easy to let a meeting spin out of control, so retrospectives are made to keep our focus on learning & planning.
The first step is to give a quick refresh of the previous sprint’s goal, and a bit of context around it.
For instance, my goal last week was to improve Ad Grants Assessments, because I felt like I didn’t have a good process in place for guiding the conversation. I write this out in the meeting minutes.
What Went Well?
Then it’s on to the first big question: What went well? This is a moment to remind us of our progress, share new insights with coworkers, and ensure we understand the things that are going right. If we don’t know why we’re progressing, it’s all too easy to stray from that path and mess something up.
In my scenario, I recall comments from clients like “the webinar helped me know what I don’t know” or “this discussion really put my decision into perspective”. Tidbits like that which illuminate the “why we’re growing” behind the “how we’re growing” are especially good to review at this time.
What Didn’t Go Well?
Now we turn to the flip side: What didn’t go well? Or some frame it as, “What could be improved?” Here, we examine where our efforts fell short, times when communication broke down, or unforseen hurdles that appeared in our path.
“I feel like I’m winging each meeting” and “working longer hours seemed to hurt my productivity instead of help it” were a couple of notes I wrote for myself in this portion last week.
How Can We Improve?
Finally, it’s time to consider the future. Based on the context, highs, and lows of the last sprint, you should have a few ideas bouncing around your head on what can be done better. Now is the time to offer them up, and prioritize which are most important/urgent. The goal is to generate actionable tasks you can complete in the next sprint.
In a group, using a tool like dot voting would be especially helpful: First, each participant offers several ideas, and presents them to the group for 20 seconds each. Then, everyone is given a few dot stickers to place on the ideas they support the most—they can place all their dots on one idea, or spread them out over a several.
In the end, the board looks a bit like a frequency graph from stats class, making it easy to determine the winner. There’s also no open-ended discussion, which removes any potential for drawn out debates on what someone thinks is best.
Now, your group has a list of actionable to-dos that will build off your previous experience to ultimately help you reach your long-term goals.
Tweaking it for Your Scenario
For me, it works best to hold these meetings on Monday morning, at the very start of the week. (I also work by myself, so it’s easy to ensure everyone attends and doesn’t talk too much!) It just feels good to redefine that focus before anything else can get in the way to distract me.
I have heard that for teams, biweekly sprints that start & end on Wednesday works best, and that sounds plausible to me. At the end of the day you can do whatever works for you. As long as you take time to regularly regroup, redefine priorities, and review your progress, you’ll be well on your way to rapid, lean growth.
If your nonprofit or team holds regular meetings like this, please comment below. The rest of us would love to learn from your insights. Have you found anything in particular that does or doesn’t work?
Welcome to the new year, and The Digital Nonprofit’s new blog! Our new year’s resolution is to share insider tips, insights, and tricks we’ve learned on nonprofit marketing—and do it every Monday! This week, we’re sharing some interesting numbers on how a small tweak to your website copy can dramatically increase donations. Let’s dive right in:
New Sanctuary Movement of Philadelphia is our longest-standing client, and this winter they wanted to make sure their website was ready for end-of-year appeals. It was a great inclination, since their traffic surges in December—so even just a 1% increase in donations could result in an extra thousand dollars.
One area we highlighted for an update was the main navigation. As it stood, NSM’s donate button was hidden in an awkward pop-up menu that appeared once someone moused over “Get Involved”. You can see it in the image below:
Knowing that small changes in website copy can have a big impact, we suggested simplifying the navigation.
Our hypothesis was that every little bit of extra friction reduces the chance that someone will complete their donation. In this instance, we guessed that the “Get Involved” title, pop-up menu, and distracting “for congregations” links were all points of friction. In the old menu, visitors might not have known there was an opportunity to donate at all!
In the end, we swapped out the “Get Involved” button for a simple, but more meaningful “Donate”. Here’s the result:
Since their website is Wordpress-based, it was no problem at all to re-arrange the navigation. For the time being, we put the other links in that sub-menu in the footer. All in all, it took 10 minutes.
It was sort of anti-climactic really—once the quick change was made, we just had to sit back, enjoy our holidays and wait for the numbers to roll in!
The cold, hard, numbers—did it work?
After the holidays, I dug into the data to see if anything happened, and was pleasantly surprised at the results!
Our small change increased the donation rate by 27.38% over the previous year!
Or put another way, 19 extra people donated this year because of these website changes! (Since 69 people donated during the given period, 27.38% of that number would be 18.8, rounding to 19).
This increase is even more important because overall website traffic decreased since last year (that’s why the first number is red in the image). So even though NSM attracted less people to their website, they got a lot more of them on average to donate once they arrived, mitigating the impact of the decreased traffic.
But what we really want to see is the difference in dollars and cents, right?
To do that, we’ll multiply the 19 extra people by average amount people donate to NSM, $200. That gives us $3,800 in donations that was brought in by this simple change.
I’ll rephrase that in case you didn’t catch it:
This 1 change that took all of 10 minutes brought in $3,800 in just one month!
Better yet, it will continue to improve NSM’s bottom line over time, and additional improvements we make will boost that number even higher.
Now, this wasn’t a perfect experiment, because we’re comparing year-over-year results rather than an A/B test, and we’re just below the number of conversions necessary to make the results statistically significant. That said, NSM’s website has not dramatically changed during that year, and since we already know from other studies that these changes do in fact work, we can confidently claim at least some improvement as a result of this tweak.
The power of small changes
I mean, even if it only brought in an extra $100 a month, wouldn’t that be worth the 10 minutes we spent?
I think it would—that’s what we’re all about at The Digital Nonprofit. Using data, industry knowledge, and insights from real donors to find the smallest possible change that will yield the biggest possible impact.
Especially in small organizations like New Sanctuary, this philosophy is especially powerful. In the past year, they’ve likely spent less than $2000 on our services, and just this one change brought all that money back in, and more!
If you want to discover small changes that can increase your nonprofit’s donations, schedule a call with us by clicking the button below. We’ll take a deep dive at your challenges, offer tips, and crunch the numbers to see what you stand to gain.
Data-driven nonprofit marketing pros are always testing, iterating, and looking for ways to grow. And looking back over 2018, we can see we’ve grown a lot! Some of our clients increased their online donations by 50% or more, others extended their reach to thousands of new people. Every week, it seems like there’s a new trick learned or insight gained.
But once we gain that new knowledge, it’s written down somewhere and starts collecting dust. Maybe is even forgotten. And we’re guessing the same thing happens to you.
Wouldn’t it be better if we had somewhere to share what we’ve learned, so others can grow too, and maybe even offer an insight we didn’t see at first? What would happen if we shared all the “trade secrets” we learn along the way, so others could follow in our footsteps?
That’s why we’re reinventing this blog to create a community for growth. Here at The Digital Nonprofit, we preach continuous improvement by listening to real humans and hard data. So we’re going to put our money where our mouth is, and start sharing real, behind-the-scenes insights for growing your nonprofit through digital marketing
Every Monday, we’ll post about what we’ve learned, including:
Real nonprofit success stories
Mistakes you can learn from
Quick tips to grow your nonprofit
Q&As on creating “lean” growth at your nonprofit
And you’ll be able to share your responses, tips, or rebuttals in the comments, along with 700+ other nonprofit marketing pros!
The first batch of marketing insights is dropping this Monday, 1/7/19, We’ll share how much of a difference “Donate” vs “Get Involved” makes, and how to use Google Grants even for super-niche campaigns.
Click the button to subscribe to the blog so that you don’t miss them!